🚚 SHIPPING POLICY

Islamabad Enterprises provides reliable nationwide delivery across Pakistan through trusted courier partners.

💰 Delivery Charges

• Karachi, Lahore & Islamabad: Rs. 200 (Cash on Delivery available)
• All Other Cities: Rs. 250 (up to 1 kg parcel)
• Additional charges may apply for heavier parcels based on weight and location.

⏱ Delivery Timeline

• Major Cities: 24–48 hours
• Other Cities: 2–5 working days

📦 Shipping Conditions

• Orders placed on Sundays or public holidays are processed on the next working day.
• Delivery timelines may vary due to courier delays, weather conditions, or peak sale periods.
• Orders above Rs. 10,000 may require advance payment confirmation before dispatch.
• Once shipped, tracking details will be shared via SMS, WhatsApp, or email.

🔄 RETURN & EXCHANGE POLICY

We are committed to ensuring a smooth and trustworthy shopping experience.

Customers may request a return or exchange within 7 days of receiving their order, subject to the following conditions.

✅ Eligible Cases

• Wrong product delivered.
• Damaged or defective item received.
• Incorrect variant, size, or specification (if applicable).

📋 Return Conditions

• Product must be unused, unwashed, and in its original packaging.
• Original invoice or proof of purchase is mandatory.
• Return request must be initiated before dispatching the product back.

❗ Returns may be rejected if the product does not meet these conditions or shows signs of use.

💰 REFUND POLICY

Refunds are processed only for approved and eligible claims after proper inspection.

✅ Refund Requirements

• Refund request must be submitted within 3 days of delivery.
• Product must be unused, undamaged, and in original condition.
• Original invoice is required for processing.

⏱ Processing Time

• Approved refunds are processed within 7–14 working days.
• Refunds are issued via the original payment method or bank transfer.

ℹ️ Shipping and handling charges are non-refundable unless the issue is due to our error (wrong or defective item).

🔁 EXCHANGE POLICY

We offer exchange support to ensure customer satisfaction.

Exchange is applicable in the following cases:

✅ Eligible Cases

• Wrong item received.
• Damaged or defective product.
• Approved change in size or variant (where applicable).

📋 Exchange Conditions

• Request must be raised within 7 days of delivery.
• Product must be returned in its original condition with complete packaging and invoice.

🔒 PRIVACY POLICY

Islamabad Enterprises respects your privacy and is fully committed to protecting your personal data.

👤 Information We Collect

• Name, phone number, and email address.
• Shipping and billing details.
• Order history and payment information.
• Device information, IP address, browser type, and cookies.

📌 How We Use Your Information

• Order processing and delivery fulfillment.
• Customer support and communication.
• Service improvement and personalization.
• Marketing updates (only with your consent).

🍪 Cookies & Tracking

We use cookies to enhance your browsing experience, improve site performance, and personalize content. You may disable cookies through your browser settings, but some website features may not function properly.

🛡 Data Protection

We use secure systems, including SSL encryption and industry-standard safeguards, to protect your personal information.

We do not sell, trade, or rent user data to any third party.

📜 TERMS & CONDITIONS

By accessing or using our website, you agree to comply with the following terms.

🛒 Orders & Pricing

• All orders are subject to acceptance and product availability.
• We reserve the right to cancel or refuse any order at our discretion.
• Prices may be updated without prior notice.
• In case of pricing errors, we reserve the right to cancel or modify the order.

👤 User Responsibilities

• Customers must provide accurate and complete information.
• Account security is the sole responsibility of the user.
• Any misuse of the platform may result in suspension or termination of access.

📦 Product Information

• We strive to provide accurate product descriptions and images.
• Minor variations in color, packaging, or appearance may occur.

⚠️ Limitation of Liability

Islamabad Enterprises is not responsible for delays or damages caused by courier companies, natural events, or other external factors beyond our control.

🔄 Policy Updates

We reserve the right to update or modify these policies at any time without prior notice.

Continued use of the website means you accept the updated terms.